1. Talk to us first
Most issues can be sorted quickly by speaking with your Regional Property Manager. They will have shared their contact details with you already, or you can find their e-mail addresses on our About Us page. You can communicate via e-mail with your RPM, or alternatively either arrange a call or for them to visit you at the property.

2. Put it in writing
If you’re not happy after speaking to your Regional Property Manager, please email your complaint to contact@hello-homie.com or, if you prefer, you can write to us at;
Homie Management Ltd,
10 Brook Street,
London,
W1S 1BG
with as much detail as possible. This helps us investigate properly.

3. Acknowledgement
We’ll confirm we’ve received your complaint within 3 working days.

4. Investigation
A senior member of our team will review your complaint and aim to provide a full response within 10 working days. If it will take longer, we’ll let you know why and when to expect an update.

5. Resolution
We’ll explain what we’ve found, any action we’ll take, and how we’ll prevent it from happening again.

6. If you’re still unhappy If you’re not satisfied with our final response, you may be able to refer your complaint to the Property Redress Scheme (PRS), an independent government-approved body we’re a member of.

Website: https://www.propertyredress.co.uk/